It's possible that your confirmation email has fallen into your junk box, so it's best to check there first. If you can't find it you can log into My Account and ask for another copy to be sent to you. Occasionally a communication error can stop us getting a final confirmation of a booking from the ferry company, in these cases we need to contact the ferry company to double check whether they have taken the booking or not. If they have taken your booking we will send out a confirmation email to you, if they haven't taken your booking, and are unable to, we'll let you know and refund your payment straight away. It can take us to up to 48 hours to confirm the booking, however if your sailing time is within 48 hours we will send you an email to let you know about the issue and cancel the booking and refund you straight away so you can try to make another booking.