Your confirmation email may have fallen into your junk box, so it's best to check there first. If you can't find it, you can log into My Account and ask for another copy to be sent to you.
Occasionally a communication error can stop us from confirming your booking with the ferry company. In these cases, we need to contact the ferry company to double-check whether they have taken the booking or not. If they have taken your booking, we will send a confirmation email to you.
If they haven't taken your booking and are unable to, we'll let you know and refund your payment straight away. It can take us to up to 48 hours to confirm the booking; however, if your sailing time is within 48 hours, we will send you an email to let you know about the issue and cancel the booking and refund you straight away so you can try to make another booking.