If you're having trouble making a payment while making your booking, it may be a communication issue or an issue with your card. You can try again with the same card or using another payment method. If your card is still not accepted, you should contact your bank to check why.
If you've completed your booking and we haven't taken your payment, it will be because the ferry company hasn't confirmed your booking yet. Sometimes, we have to wait until we hear back from the ferry company to confirm the booking before we take payment from you. Once your booking is confirmed, we will take your payment and send you a confirmation email soon after.