If you're having trouble making a payment while making your booking it may be a communication issue or an issue with your card. You can try again with the same card or using another payment method. If your card is still not being accepted you should contact your bank to check why. If you've completed your booking and we haven't taken your payment it will be because the ferry company hasn't confirmed your booking yet. Sometimes when putting through bookings for operators, we have to wait until we hear back from them and they confirm the booking before we take payment from you. Once this has all gone through though, your payment will be taken and you should receive a confirmation email soon after.