The easiest and cheapest way to cancel your booking and request a refund is to log in to My Account and request the cancellation there. With some ferry companies, we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours.
|Direct Ferries amendment and cancellation fees||via My Account||via Help Centre or phone|
|Amendment Fee Tickets < £100 / €100||£10/€10||£30 / €30|
|Amendment Fee Tickets > £100 / €100||£10/€10||£45 / €45|
|Cancellation Fee||£10/€10||£45 / €45|
The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it.