If you cancel your booking online through MyAccount, we charge a £10/€10 cancellation fee. Cancelling your booking through MyAccount is quicker and will save you money, so we suggest requesting the cancellation there.
If you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of £45/€45.
| Direct Ferries amendment and cancellation fees | via My Account | via Help Centre or phone |
| Amendment Fee Tickets < £100 / €100 | £10/€10 | £30 / €30 |
| Amendment Fee Tickets > £100 / €100 | £10/€10 | £45 / €45 |
| Cancellation Fee | £10/€10 | £45 / €45 |
The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it.