When amending your booking, you'll be charged for the fare difference, if any, and an amendment fee. Amending your booking through My Account is quicker and will save you money, so we would suggest requesting your changes there. If you make an amendment request through My Account, the amendment fee is only £10/€10. You can also request amendments through our customer service team either by phone or through our help centre. However, these have a higher amendment fee of £20/€20, if your initial ticket booking cost less than £100/€100, and £35/€35, if your initial ticket booking cost more than £100/€100.
|Direct Ferries amendment and cancellation fees||via My Account||via Help Centre or phone|
|Amendment Fee Tickets < £100 / €100||£10 / €10||£20 / €20|
|Amendment Fee Tickets > £100 / €100||£35 / €35|
|Cancellation Fee||£35 / €35|
Operator fees may apply. Please note, due to data protection laws, we cannot process cancellations via email. Please use My Account to cancel bookings.