If you're departing in the next 48-hours and need to contact us for assistance between 9 am and 5 pm (UK local time), log in to My Account, using your Direct Ferries booking reference and the email address you made your booking with, and you will be able to talk directly with an agent through our online chat. The online chat is available on desktop and mobile, so you will still be able to contact us even if you're on the move.
If you are travelling after 5 pm (UK local time), when our customer service department is closed, we recommend proceeding to the port to see if the ferry company is able to change your ticket.
Online chat is only available 48-hours before your departure, so please fill in our online contact form if you need to contact us for anything before then. Our agents will then contact you via email or telephone to help you with your query. We do not operate inbound telephone calls. However, if required, we will call you once we have received your enquiry. This simple process allows us to deal with customers' questions better and faster.