Usually, the ticket that you purchase is only valid for the crossing you have booked. Some ferry companies allow you to change your departure time at the port, but this usually only happens if multiple ferry sailings are available per day. If your original departure time is more than 48-hours away and your ticket is amendable, you can update your booking in My Account and pick an earlier or later sailing.
If you're departing in the next 48-hours and need to change your sailing time, you can contact us for assistance between 9 am and 5 pm (UK local time) by logging in to My Account, using your Direct Ferries booking reference, and the email address you made your booking with. You will be able to talk directly with an agent through our online chat.
If you are travelling after 5 pm (UK local time), when our customer service department is closed, we recommend proceeding to the port to see if the ferry company is able to change your ticket.
Online chat is only available 48-hours before your departure, so please fill in our online contact form if you need to contact us for anything before then. Our agents will then contact you via email or telephone to help you with your query. We do not operate inbound telephone calls. However, if required, we will call you once we have received your enquiry. This simple process allows us to deal with customers' questions better and faster.