If you cancel with Koala Flex, you'll receive 70% of your ticket value, which includes the price of your ferry ticket and any onboard accommodation, meals or other onboard extras you had added to your booking plus the cost of Flex.
For example, if the value of your ticket, cabin, dinner onboard and Flex came to £120, and you cancelled your booking with Koala Flex, you would receive a refund of £84.
Your refund will be processed as soon as your booking has been cancelled and paid to the payment method you used when you made your booking.