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FAQ

Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Click on a category below to reveal the related questions. If your question isn't answered then please Contact Us

How to book a ferry?

  • How long does it take to confirm a ferry booking?
  • I haven’t received a confirmation email, now what?
  • Do you send out ferry tickets?
  • My payment has gone through, but I haven't received my confirmation email, where is it?
  • Why hasn't my payment gone through?
  • How do I pay for my ferry booking?
See all 22 articles

Can I bring pets onboard the ferry?

  • Where will my pet stay during the ferry crossing?
  • Can I take my pet or guide dog on the ferry with me?

General ferry inquiries

  • My question isn’t answered, now what do I do?
  • Where can I find more information on my rights to refunds and compensation in the event of cancellations and delays?
  • Where can I find your terms and conditions?
  • How do I leave feedback?
  • Where can I find your privacy policy?
  • Can I get a VAT receipt for my ferry booking?
See all 7 articles

Ferry travel documents

  • Do I need a passport when travelling on a ferry?
  • What documentation am I required to carry when driving abroad?
  • Do I need a visa when travelling on a ferry?
Direct Ferries
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