If you cancel your booking online in My Account, the refund amount will depend on the type of ticket you purchased and the terms set by the ferry company, with a minimum £10/€12 fee.
We'll let you know exactly how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it.
If you choose to cancel your booking through our messenger or contact form, we'll charge a minimum fee of £20/€25. It's quicker and cheaper to cancel your booking in My Account, so it's best to do it there.