How can I request an invoice?

You can easily request an invoice at any time through My Account. Passenger ferry tickets are exempt from VAT, so we cannot provide a VAT receipt.

If you have a Freight (commercial) booking for which VAT was applied, contact our Freight Team, and they'll be happy to help.

We've put together a short guide below showing how you can request an invoice:

Login to My Account using the same email you used for the booking and your reference number starting with DFP (you can find this on the confirmation email at the top)
After you've logged in, you can scroll to the bottom of the page and click the "View full booking details" button.
Scroll down to the bottom of the page and click on the "Request invoice" button. We'll send the invoice to your email right away. Please check your junk folder if you haven't received anything after a few minutes.