If you've requested to cancel your booking online through My Account and haven't heard back from us yet, please note that it may take up to 48 hours for the cancellation to be finalised. We'll update you by email, so please keep an eye out for our emails.
During busy periods, it might take us slightly longer to respond. However, we always prioritise requests based on departure dates, so don't worry; we will prioritise your request if you're travelling in the next few days.
If you get a message from us saying that your booking cannot be cancelled, this can happen if your request was made too close to the sailing date to get a refund or if you have booked a non-refundable or special offer ticket.