🛠️ Troubleshooting
Solutions for the most common issues.
- I cannot apply a Discount Code
- Why can't I cancel my booking?
- Why hasn't my cancellation request been processed yet?
- Why hasn't my amendment request been processed yet?
- Problems on board
- My date of birth is not accepted at check out
- I cannot submit passenger details (Advanced Passenger Information)
- How long will it take to receive my refund?
- Why is my payment not going through?
- My payment was taken, but my booking was not confirmed
- I haven't received my confirmation email
- Why are there no sailings for the date I want to travel?