How to amend your onboard accommodation through My Account

Step 1:

Step 2:

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Step 5:

If you don't need to update your departure time click "No" to move on to the next page.

If you need to update your departure time click "Yes".

How to amend your sailing date through MyAccount

Step 6:

If you don't need to update your vehicle details click "No" to move on to the next page.

If you need to update your existing vehicle details or add a vehicle to your booking
click "Yes".

How to amend your vehicle details through My Account

Step 7:

If you don't need to update your passenger or pet details click "No" to move on to the next page.

If you need to update your existing passenger or pet details click "Yes"

How to amend your passenger or pet details through My Account

Step 8:

If you need to update your onboard accommodation or meals or add either of these to your booking click "Yes"

Step 9:

If you added onboard accommodation or seating when you made your booking, you'll be able to see which accommodation you have currently booked selected in the list.
To change your accommodation, remove the option currently booked by selecting "None" from the drop-down next to it and then select the new cabin or seat from the list of options.

If you don't have a cabin or seat attached to your booking you can select one of the options from the list.

If meals or any other extra are available to book on the route they will be listed below the list of accommodation options. Scroll down and you will be able to add, remove
or change any previously selected options.

If you have a return sailing booked you can scroll down and make any changes required for your return sailing as well.

Once you've finished making the changes you want to make, scroll down to the bottom of the page and click "Continue" to save your changes. 

Step 10:

If you see this error message after clicking continue, it will be because you have more than one accommodation option selected. Scroll down to find the cabin or seat selected in error and remove it by selecting "None" from the drop-down next to it.

Once you've finished making the changes you want to make, scroll down to the bottom of the page and click "Continue" to move on to the payment page to complete your changes.

Step 11:

Enter your payment details and click the "Complete your booking" button to complete the changes to your booking.

Step 12:

Some ferry companies need to be contacted by our customer service team to confirm
your changes. We'll let you know if we need to contact the ferry company to confirm your changes. Click the "Submit" button to send your request to our customer service team and they will contact the ferry company to confirm your changes.

Step 13:

That's it, you're all done! You'll be able to
see the details of the changes to your booking on the confirmation page and in
the confirmation email, we'll send you shortly after the changes are completed.