Help Centre

📅 Managing Your Booking

• How do I change my booking?
• Fees for changing your booking
• Fees for cancelling your booking
• How do I cancel my booking?
• How long will it take to receive my refund?

🪪 Check-in, Travel Documents & Tickets

• What is EES (Entry/Exit System)?
• UK ETA (Electronic Travel Authorisation)
• Do I need a passport when travelling on a ferry?
• Do I need a visa when travelling on a ferry?
• What documents do I need when driving abroad?
• How and when will I get my ferry tickets?

💰 Offers & Discounts

• I cannot apply a Discount Code
• Are there special offers and discounts on ferry tickets?
• Do you offer senior discount on ferry tickets?
• Do you offer resident discount on ferry tickets?
• Do you offer student discount on ferry tickets?
• Do you offer discounts for large group bookings?

🐾 Travelling with Pets

• Can I travel with my pet?
• Where will my pet stay during the ferry crossing?
• What will I need when travelling with my pet?

♿ Special Assistance

• Wheelchair users & passengers with reduced mobility
• Passengers with visual impairment
• Passengers with hearing impairment
• Travelling with guide dogs and assistance dogs

⛈️ Delays & Sailing Cancellations

• What happens if my sailing is delayed or cancelled?
• Am I entitled to compensation if my sailing is delayed or cancelled?

📚 FAQs

💼 Work with Us

• How can I work with Direct Ferries?
• Can I register as a travel agent on your website?
• Can I become an affiliate on your website?
• Can I add my ferry company to your website?

💬 Contact Us

• How to get in touch with us
• Do you have a contact number?
• Our opening hours